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NVQ 4 Management

Description: This course draws together bthe key functions of managing: activities, people, resources, quality, energy and environmental performances.

Length of Course: Anticipated completion within one year.

Location: trainingwales or client premises

Who Should Attend: Supervisors, first line and middle managers.

Entry Qualifications: Whilst there are no formal entry qualifications you need to be working at the appropriate level to demonstrate competence.

Ideally, people undertaking these qualifications will be:

• a manager with resposibility for allocating work to others,

• achieving specific results by using resources effectively,

• carrying out policy in defined areas of authority,

• controlling limited financial budgets, and

• contributing to broader activites such as change programmes and recruitment, or

• responsible for energy or quality.

Mandatory Units:

• Develop and implement operational plans for your area of responsibility

• Encourage innovation in your area or responsibility

• Develop productive working relationships with colleagues and stakeholders

• Ensure health and safety requirements are met in your area of responsibility

• Manage business process

optional units (candidates must chose 3 optional units)

• Manage your own resources and professional development

• Develop your personal networks

• Provide leadership in your area of responsibility

• Ensure compliance with legal, regulatory, ethical and social requirements

• Promote equality of opportunity and diversity in your area of responsibility

• Lead change

• Plan change

• Implement change

• Recruit, select and keep colleagues

• Allocate and monitor the progress and quality of work in your area of resposibility

•Provide learning opportunities for colleagues

• Manage finance for area of responsibility

• Manage a project

• Manage a programme of complementary projects

• Work with others to improve customer service

• Build your organisation's understanding of its market and customers

• Manage the achievement of customer satifaction

Method of Assessment: Portfolio of evidence/Monthly workshops to cover underpinning knowledge. ILM accredited.