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ilm Introductory Certificate in First Line Management
Description: An excellent starting point for training in management, this course is designed to lead the candidate gently through management practice.
Length of Course: 36 hours
Location: Flexible. Day and eveing courses available either at tainingwales' premises or at the candiadte's workplace.
Who Should Attend: The Introductory Certificate in First Line Management is designed for people who are likely to become first line managers (team leaders or supervisors) or who are already in post but have had little or no formal training in their role.
Entry Qualifications: There are no formal entry requiremnets, but candidates should be practising or potential first line managers with 2 years of full time (or 3 years of part time) work experience, and a background which will enable them to benefit from the programme.
Course Contents
A selection from:
| Team Leading | Problem Solving |
| Presentation Skills | Planning Change |
| Communicating | Using Information for Decisions |
| Managing Time | Continuous Improvement |
| Controlling Costs | Team Building |
| Health and Safety | Motivation |
| Training and Coaching | Stress Management |
| Conflict Management | Identifying Development Needs |
Method of Assessment: Practical assessment and short written assignment.
